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Kijiji Users Guide & Frequently Asked Questions
Questions About Posting An Ad:
Do I have to register to post an Ad? No, you do not need to register to post an Ad on Kijiji. Simply follow the instructions below to post your Ad. How do I post an Ad? Posting an Ad is completely free. And there is no charge if you sell your item on Kijiji. The site is totally free, no strings attached! Posting is easy. Simply follow the instructions below:
When you are on the "Post Ad" or "Edit Ad" page, click the "Browse..." button which appears under the Images heading. Select a picture file from your computer's hard disk and click "OK". The picture will then be uploaded and attached to your Ad. You can add up to three more pictures using the same process. Remember a picture is worth a thousand words, so including one or more with your Ad will increase your chance of getting several replies. How can I increase the chance of getting a good response to my Ad? To increase the chance of getting a good response, follow these simple tips:
Kijiji is designed for local trading. We intentionally do not enable you to post your Ad in multiple cities simultaneously. Please post your Ad in the city – or closest city – where you or your item is located. Why am I getting an error about banned words when I try to post a new Ad? First make sure the contents of your Ad do not violate our posting policy. If your Ad does not violate our posting policy, then check the Ad and eliminate potentially offensive language. If you are still having trouble, contact us with the title and description of your Ad and we will help you identify and remove the banned words. Why am I being told that I posted too many Ads today? There is a limit of 25 Ads per person per day. This restriction is in place to prevent users from "spamming" the site. If you would like to post more than 25 Ads per day, please contact us. Why have I not received a confirmation email? If you have not received your confirmation email, first check any "Bulk" or "Junk" email folders in your mailbox to see if the confirmation email from Kijiji was sent there. If you still can't find the email, click here to get the confirmation email resent to you. Why does the map on my Ad not show the correct address? This may occur if you did not enter a postal code when you posted your Ad or if the postal code you entered was incorrect. To fix this problem, edit your Ad and be sure to list your postal code. To learn how to edit your Ad, click here. Why was my Ad removed from the site? There are several reasons why an Ad may have been removed from the site including:
Ads are automatically removed from the site 60 days after being posted. You can however remove your Ad from the site at any time or repost it after it has expired using the steps described here. How can I edit, repost or delete my Ad from the site? If you are a registered user, then click here to edit or delete your Ad. If you aren't a registered user, find your "Posting Confirmation" email from Kijiji that you got when you posted your Ad on the site. This email will have links to edit or delete your Ad. If you've lost or deleted this email, click here and we will send it to you again. How do I complete a transaction using Kijiji? Kijiji should only be used to complete local transactions. If you are buying or selling a product, the transaction should take place in person at a location decided upon by both parties. This way you can avoid shipping charges, exchange rates, and most importantly, minimize the risk of fraud. How can I report any scam emails I receive? If you get any suspicious emails from Kijiji users, please forward them to Kijiji's support address at kijiji-us-support@kijiji.com immediately. Remember that the best protection from scams is to buy and sell with people in your own city. And, as always, if something sounds too good to be true, then it probably is. How can I contact the poster of an Ad? Replying to an Ad is completely free. To contact the poster of an Ad, use the form on the right hand side of an Ad page. Enter your name, email address and a message. Then type in the verification number and click the "Send" button. The Ad poster will get the message sent to them by email and will respond to you directly via email. Are Ads screened before they go on the site? Unfortunately, we can't manually screen Ads since we get thousands of Ads posted on the site each day. If you see an Ad that looks to be Spam, Offensive, Miscategorized, or Illegal please flag it by clicking on the link on the bottom right side of the Ad page. What should I do if I see an Ad that I think is spam, offensive, miscategorized or illegal? If you see an Ad which you think is illegal, prohibited or otherwise a bad fit for the Kijiji site, please report it by clicking one of the "Reporting this Ad" links found near the bottom right of an Ad's page. Illegal Ads can also be reported by contacting us using the "Report illegal/infringing Ad" link also found in the same area of the page. Please be sure to include the Ad number whenever you contact us. How do the "Report this Ad" links work and how do they help the community? Since the Kijiji team can not review the thousands of ads posted each day, the "Report this Ad" links enable the hundreds of thousands of Kijiji users that visit the site each week to identify Ads that do not belong on the site. Once an Ad has been reported enough, the Kijiji team will act quickly to remove it. An Ad can be reported as Spam, Miscategorized, Offensive, No longer current or Illegal. Use the links found on the Ad page in the lower right corner to report an Ad. As a rights owner, how do I notify Kijiji of an Ad that violates my intellectual property rights? Click here to learn how to notify us if you are a rights owner that believes your intellectual property rights have been infringed by an Ad on Kijiji What recourse do I have if my transaction has gone bad or if I have been defrauded? If you feel that your transaction with another Kijijij user has gone bad or you have been cheated by a fraudulent Ad on the site, please let us know about it. If appropriate, you should contact the police to pursue criminal charges. Remember to trade locally and transact in-person to reduce the risk that your transaction will "go bad". Does Kijiji offer any type of mediation between buyers and sellers? Kijiji is a local platform to connect buyers and sellers. All transactions and the details of the transactions are completed between the two parties. At no time does Kijiji get involved in these details or the transaction itself. We do not offer any types of verification of who a person is. If you have any questions or concerns about a transaction please contact the other party and do your best to resolve the situation between the two of you. If you feel you have been defrauded, contact your local police department. Can I scalp tickets on Kijiji? Scalping tickets is regulated, if not against the law, in many states. We do not allow tickets to be sold over the value set by each jurisdiction. Since we can not know the price of every ticket for every event in every city, we encourage the community to use the "Report this Ad" links to notify us when they see tickets violating this policy. What is Kijiji? Kijiji is a free, person-to-person local community classified site. You can use the site to post and find Ads for electronics, furniture, jobs, cars, pets, services, housing and much more. Kijiji is simple to use, local, completely free, and lots of fun! Where does the name "Kijiji" come from? The word "kijiji" (pronounced like key-gee-gee) means "village" in Swahili. This name was chosen because it captures the essence of what we are creating - a site where people can connect with others in their community. Is Kijiji really free? Yes, Kijiji is completely free. This includes both posting an Ad and replying to an Ad. You will not be charged if your item sells through a posting on Kijiji. What are the benefits to optional registration? There are several benefits of being a registered user including:
If you think there should be a Kijiji site for the city you live in, then please add your name and comments to the "I want a Kijiji site for my home town" discussion. In the mean time we encourage you to use Kijiji in the city nearest to you. What are "cookies" and why must they be enabled? "Cookies" are small bits of text that we store on your computer and read to identify you from other visitors. We use cookies for a variety of purposes such as remembering what city you live in, storing your watched ads, remembering your preferences and more. Please check your browser settings and make sure cookies are enabled when visiting Kijiji. How do I report a bug I've encountered with the site? If you encounter a bug when using Kijiji, please contact us and tell us:
We're constantly adding new features based upon the feedback in the Site Suggestions & Feedback forum, so please post your ideas there. If you have a question that isn't answered in the above list, then please contact us. |
